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Shipping policy

Due to merchant and bank-lender policies that strictly regulate where our products can be shipped, all orders must be delivered to the address provided at checkout. Failure to follow this policy places us in violation of the terms-of-service agreements we maintain with our merchant and bank lenders.

For questions, call 888-919-1990.

Important Delivery Policies (Applies to All Orders)

  • No Terminal / Port Pickup
    Freight carriers cannot release AudioFormz shipments for customer pickup at shipping ports or terminals. All shipments must be delivered to the address provided at checkout. This is required by carriers for chain-of-custody, damage inspection, and liability.
  • No Inside Delivery
    Curbside delivery only.
  • No Reconsignment / Delivery Address Changes
    The shipment cannot be redirected to a terminal or a new address once the order  has been placed.
  • No Unattended Delivery
    Someone must be present to inspect and sign for the shipment.

 

Residential/Home Delivery (Non-Business Orders)

Retail orders shipping to any home, farm, ranch, or rural location count as Residential Delivery, even if a business operates at that address.

Liftgate Included
  • Retail customers do not need to choose liftgate service.
  • A liftgate is always included because the shipment is too large and heavy to be unloaded without one.
Delivery Appointment
  • The carrier will schedule a delivery appointment.
  • Missed appointments may result in re-delivery fees billed to the customer.
Inspection Requirement

Inspect the carton before signing:

  • Minor carton scuffs: note “Damaged” on the delivery receipt and contact us immediately.
  • Major damage: refuse delivery and take photos. Contact us immediately.

Once signed, the carrier will deny any damage claims.

 

Commercial Delivery (Authorized Dealer Orders)

Commercial deliveries are for authorized AudioFormz Dealers shipping to business locations with normal business hours.

Liftgate Optional
  • Dealers may choose whether they need liftgate service at checkout.
  • If the dealer has a forklift or dock, liftgate is usually not needed.
  • If the driver uses a liftgate and it was not selected, the carrier may bill the customer.
Delivery Requirements
  • A forklift or dock if liftgate is not selected
  • Someone present to inspect and sign
  • A valid commercial address (not residential, rural, or limited-access)

Additional carrier fees may apply for limited-access or remote commercial locations.

Inspection

Inspect the carton before signing:

  • Minor carton scuffs: note “Damaged” on the delivery receipt and contact us immediately.
  • Major damage: refuse delivery and take photos. Contact us immediately.

Once signed, the carrier will deny any damage claims.

Why Terminal/Port Pickup Is Not Allowed

Freight carriers and credit card issuing banks do not permit customer pickup for AudioFormz pallets. This is not something we can override.

To comply with fraud-prevention and banking terms of service, all orders must be delivered to the address approved at checkout. Terminal or port pickup is not permitted under these requirements.

 

Small-Parcel Shipping (UPS/FedEx/USPS)

Non-freight items ship through standard parcel carriers. Packages are delivered to the address provided at checkout, and rerouting may not be available after the order is placed. Please inspect your shipment on arrival and report any issues within 48 hours.

 

Due to merchant and bank-lender policies that strictly regulate where our products can be shipped, all orders must be delivered to the address provided at checkout. Failure to follow this policy places us in violation of the terms-of-service agreements we maintain with our merchant and bank lenders.


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