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Refund policy

Refund & Cancellation Policy

All sales transactions conducted with AudioFormz, whether initiated through our website, authorized dealers, telephone orders, or in-person sales, are final, binding, and non-reversible once payment has been processed. All products are sold on a strictly non-refundable basis.

Except where expressly required under applicable federal, state, or local consumer protection laws, no refunds, returns, chargebacks, credits, exchanges, substitutions, or product swaps will be issued for any reason, including but not limited to:

  • Change of mind, preference, or personal circumstances after purchase

  • Dissatisfaction with product features, specifications, or performance when the product conforms to the description provided prior to sale

  • Failure to verify compatibility, dimensions, vehicle fitment, or installation requirements before purchase

  • Ordering errors, duplicate orders, or incorrect selections submitted by the customer

  • Shipping or delivery delays outside of AudioFormz’s reasonable control, including carrier delays, weather conditions, labor disruptions, or supply chain issues

By completing a purchase, the customer acknowledges and agrees that all sales are final and accepts full responsibility for ensuring the accuracy of their order prior to submission. Customers are strongly encouraged to review all product details, specifications, vehicle compatibility, billing information, and shipping information before finalizing their purchase.

Cancellation Requests

Orders may not be canceled once production has begun. AudioFormz reserves the right to determine when production has commenced, including but not limited to procurement of materials, fabrication, assembly, testing, or scheduling of labor.

Any cancellation request submitted after production has begun may be denied outright.

Exceptions to This Policy

In rare circumstances, AudioFormz may, at its sole and absolute discretion, approve a cancellation or refund as a one-time exception to this policy. Any such approval:

  • Must be authorized by AudioFormz management in writing

  • Does not constitute a waiver of this policy for future transactions

  • May be conditioned upon a non-refundable portion of the purchase price, reflecting materials, labor, administrative expenses, payment processing fees, and other costs already incurred

No refund will be issued unless and until the customer provides written acknowledgment and acceptance of any applicable non-refundable deduction.

Custom & Built-to-Order Products

All custom, made-to-order, or built-to-order products are non-returnable and non-refundable once production has begun.

If an exception is approved at AudioFormz’s sole discretion, the refund amount may be reduced by a non-refundable cost recovery deduction of up to 50% of the purchase price, depending on the stage of production and costs incurred. This deduction reflects materials, labor, fabrication, processing, and administrative costs that cannot be recovered.

Legal Compliance

Nothing in this policy is intended to limit or waive any rights a customer may have under applicable consumer protection laws. Where a refund or return is legally required, AudioFormz will comply strictly with the minimum requirements mandated by law. Any such remedy will be applied narrowly and only to the extent required by the relevant jurisdiction.

Limited Warranty Coverage

All AudioFormz stereo tops are accompanied by a One (1) Year Limited Warranty covering defects in materials and workmanship for both the integrated electronic components and the fiberglass housing. Warranty claims are subject to the following conditions:

  • Repair or Replacement at Our Discretion – AudioFormz reserves the sole and exclusive right to determine whether a defective product will be repaired or replaced.
  • Return Authorization Requirement – Prior to returning any item for warranty evaluation, the customer must contact AudioFormz to obtain a valid Return Authorization (RA) number. Items received without an RA number will not be processed and may be returned to the sender at their expense.
  • Shipping Costs – The customer is solely responsible for all costs associated with shipping the product to AudioFormz’s designated service facility. Return shipping for repaired or replaced items will be handled in accordance with AudioFormz’s warranty service procedures.

Warranty Exclusions and Limitations

This limited warranty does not cover, and AudioFormz shall have no liability for, any damage, defect, or performance issue resulting from, or caused in whole or in part by, any of the following:

  • Customer Abuse or Misuse – Including but not limited to operation beyond intended or recommended specifications, improper handling, or exposure to harmful conditions.
  • Blown Speakers – Resulting from overpowering, distortion, or any form of operator misuse.
  • Cracked or Damaged Fiberglass Housing – Caused by impact, excessive stress, or mishandling.
  • Failure of Protective Coatings – When attributable to physical abuse, improper cleaning agents, or environmental conditions outside of intended use.
  • Water or Moisture Intrusion into Electronic Components – Including full or partial immersion, excessive condensation, or exposure to rain beyond the intended water-resistance rating.
  • Cosmetic Changes – Such as fading, discoloration, or other aesthetic alterations not affecting functionality.
  • Radio Tuner Reception Limitations – FM and AM reception performance is not guaranteed, and interference or reception quality issues are not covered under this warranty.

Disclaimer of Implied Warranties

To the maximum extent permitted by law, all implied warranties, including but not limited to merchantability and fitness for a particular purpose, are hereby disclaimed. This limited warranty gives you specific legal rights, and you may have other rights that vary by jurisdiction.

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